MASKS by SYARAWI®

We want you to be completely satisfied with your physical collectibles poster purchase. If for any reason you are not satisfied, we offer a simple return and refund policy. Please review the following terms and conditions:

• Returns:

  • We accept returns within 30 days of the original purchase date.

  • The poster must be in its original condition, unopened, and undamaged.

  • The buyer is responsible for the cost of return postage.

• Refunds:

  • Once we receive the returned poster and verify its condition, we will initiate a refund.

  • The refund will be issued to the original payment method used for the purchase.

  • Please allow [X] business days for the refund to be processed and reflect in your account.

• Damaged Items:

  • In the unlikely event that your poster arrives damaged, please contact us within 48 hours of receipt.

  • We may request photo evidence of the damage to assess the situation.

  • Depending on the circumstances, we will offer a replacement or a refund.

• Exchanges:

  • We do not offer direct exchanges. If you wish to exchange your poster for a different design, please follow the return process and place a new order.

• Non-Returnable Items:

  • Personalized or custom-made posters are non-returnable, unless there is a manufacturing defect or damage during shipping.

Please note that this return and refund policy applies only to purchases made directly through our official channels. For any further inquiries or assistance, please contact our customer support team at [contact information].

Before making a purchase, we encourage you to carefully review the product details, including dimensions and design, to ensure it meets your expectations. By placing an order, you acknowledge and agree to these terms and conditions.

Shipping Policy:

• Shipping Method:

  • We offer standard shipping for all orders.

  • Please allow [5] business days for processing and packaging before your order is shipped. (after pre-order period)

• Shipping Costs:

  • The purchase price of the poster excludes shipping costs.

  • The shipping cost will be calculated based on the destination and the weight of the package during the checkout process.

• Shipping Destinations:

  • We currently ship across the world (except for Israel)

  • If your location is not listed, please contact us for alternative arrangements.

• Shipment Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the progress of your shipment.

• Delivery Times:

  • Delivery times may vary depending on the destination and shipping method chosen.

  • Estimated delivery times will be provided during the checkout process.

• Customs and Import Duties:

  • Please note that any customs fees, taxes, or import duties imposed by the destination country are the responsibility of the buyer.

  • We recommend checking with your local customs office for more information on potential charges.

• Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete.

  • We are not responsible for any delays or additional shipping costs incurred due to incorrect or incomplete addresses.

• Shipping Insurance:

  • We do not provide shipping insurance by default.

  • If you would like to add shipping insurance to your order, please contact us before placing your order for further assistance.

If you have any further questions or require assistance regarding shipping, please feel free to contact our customer support team at sales@syarawi.com